Shipping policy

2 Dogs Treats LLC is the operator of (https://2dogstreats.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

FULFILLMENT TIME
Orders are usually dispatched within 3 business days of payment for non-wholesale orders of our treats and chew products. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Our apparel items will take longer to ship as they are generally provided print on demand.

SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

MONTHLY SUBSCRIPTION (RECURRING) ORDERS / FREE SHIPPING
If you order from 2 Dogs Treats as a "subscription" or recurring order as part of our "subscribe and save" offer, shipping is free for your order when your subscription is for $65 or more per delivery.

DELIVERY TERMS
Transit Time Domestically: In general, domestic shipments are in transit for 2 - 7 days

Transit time Internationally: Special arrangements may be made to ship internationally on a case by case basis. Please contact us at woof@2dogstreats.com with any international shipping requests.

CHANGE OF DELIVERY ADDRESS
For a change of delivery address requests, we are able to change the address at any time before the order has been shipped.

P.O. BOX SHIPPING
2 Dogs Treats will ship to P.O. box addresses using USPS services only. We are unable to offer UPS/FedEx services to these locations.

MILITARY ADDRESS SHIPPING
We are able to ship to military addresses using USPS services. We are unable to offer this service using UPS/FedEx services.

ITEMS OUT OF STOCK
While we try to maintain accurate stock counts on our website, from time-to-time there may be a stock discrepancy and we may not be able to fulfill all your items at the time of purchase. If an item is out of stock, we will wait for the item to be available before shipping your order. Existing items in the order will be reserved while we await any out of stock items. If the backorder will be longer than 5 business days, we may ship the available items to you and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund on that item.

TRACKING NOTIFICATIONS
Upon shipment, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider.

SHIPPING TIME EXCEEDED
If the shipping time has exceeded the forecast provided by the tracking information we provide, please contact us at woof@2dogstreats.com or call 617.286.4844 so that we can research the status of your shipment.

PACKAGES DAMAGED IN-TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the package from the shipping provider and get in touch with us at woof@2dogstreast.com or by calling 617.286.4844. If the package has been delivered without you being present, please contact us for next steps.

PROCESS FOR PACKAGES DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the shipping provider has completed their investigation into the claim.

PROCESS FOR PACKAGES LOST IN-TRANSIT
We will process a refund or replacement as soon as the shipping provider has conducted an investigation and deemed the package lost.

CUSTOMER SERVICE
For all customer service requests, you can email us at woof@2dogstreats.com or call 617.286.4844.